FAQ

FAQ

What testing laboratories can I use?

In accordance with the relevant scheme rules, test reports in support of a certification, must be completed by an accredited laboratory.

These laboratories must be accredited by an accreditation body that is a signatory to the Mutual Recognition Arrangement (MRA) of the International Laboratory Accreditation Cooperation (ILAC) or a National Association of Testing Authorities, Australia (NATA).

These accreditation bodies issue a scope to which the laboratories can perform tests under. For the tests to be accepted by CMI, laboratories are only permitted to conduct tests that are issued under their scope. If laboratory results are presented to CMI and is found that these report were conducted outside the scope of the laboratories, CMI will not accept it as evidence.

Can I transfer my current certification?

Yes, this is a service that CMI offers.
Sometimes there is a need to transfer a current certificate to a new Certification Body (CAB).
As a CAB, CMI is still required to do our due-diligence and source the required information that is needed for certification. However; your existing certification will be used as our main source of evidence, provided that all the technical documentation that was used to gain certification is submitted to CMI.

Change to a certification

The Certificate Holder must maintain the product, process and/or service, in the entirety of when it was certified. Any changes made to any aspect of the company, business, product, design, process and/or service must be reported to CMI within thirty (30) days.

If a change is reported to CMI, a review including any relevant audits that need to take place will be conducted at the expense of the Certificate Holder. Failure to notify CMI of any changes may result in suspension of the certificate.

If revisions or amendments are made, the addition of (Rev#) is added to the end of the certificate license number and a new certificate is issued after approval from the relevant regulatory bodies. This updated certificate will be published on the CMI Register.

When/if there is a change to the conditions under which certification was granted (e.g. change in scheme rules, building code requirements, acceptable criteria and/or CMI Terms and Conditions/policies and procedures) the Certificate Holder will be notified.

Revisions to certifications may occur when warranted, at any time after the certificate has been issued. When revisions are conducted as a result of CMI, the certificate holder will be notified prior to the amendments being made

Suspension of a Certificate

he certificate and subsequently certification license may be suspended if CMI finds the Certificate Holder:
  • Is in breach of this Agreement or of CMI’s Terms and Conditions
  • Is in breach of the conditions and limitations listed on the Certificate of Conformity
  • Misuses the marks of conformity or badges;
  • An Annual Audit is not completed byt he due date;
  • Critical Non-Conformity have not been actioned in line with the correlating Corrective Action Request
  • Has unpaid, overdue invoices; and/or
  • Changes are made to the company, business, product, process and/or service without notification to CMI within thirty (30) days of the change
Suspension of Certificates may occur when one or more of the above takes place and the transgression is of a temporary nature. If the certificate is suspended, CMI will outline to the certificate holder what steps need to be undertaken to rectify the suspension in the form of a Corrective Action Request. If these steps are completed to a standard deemed acceptable by CMI, the suspension will be lifted. Upon suspension, the Certificate Holder is required to notify all existing customers of the suspension and immediately cease using the Certificate of Conformity, Mark of Conformity and the License Number.

Termination or Withdrawal of a Certificate

The certification licence terminates on the expiry date of the certificate issued to the certificate holder or when this agreement is terminated by either party.

The Applicant and/or Certificate Holder may terminate the certification activities conducted by CMI at any time, with fourteen (14) days of written notice to CMI.

CMI may terminate this agreement and/or certification activities with the Applicant and/or Certificate Holder if a breach is found of CMI’s Terms and Conditions and/or failure to rectify the breach.

If the certification activities are terminated by either party, the Applicant and/or Certificate Holder must:

  • Pay any outstanding invoice to CMI
  • Cease to use any badge(s) supplied to the Certificate Holder by CMI
  • Withdraw from public display the certificate
  • Cease using promotional material including advertising and any other publications that list the certificate and/or any badges
  • Take the necessary steps to notify staff, suppliers and customers the certification has been withdrawn
  • Take the necessary steps to ensure that third parties are not mislead to believe that certificate and license is still current

Non Conformities

During Certification (including Annual and Re-Accreditation Audits), any aspect that a non conformity is identified shall be dealt with formally by way of a Corrective Action Request (CAR). CAR’s are a formal document outlining the non conformity, the class (minor, major or critical) and the close out requirements, including a time frame and corrective action. Please note the following requirements are generalised, each scheme has its own requirements that may vary from the following.

Critical Non Conformity

When a Critical Non Conformity is identified, immediate corrective action is required to taken. If certification has been granted, Certification is immediately suspended. If the specified corrective action is not completed within the time frame indicated the following will occur:
  • If going through certification, work will cease until the CAR has been closed out
  • If certification has been issued, the certificate will be withdrawn.

Major Non Conformity

When a Major Non Conformity is identified, corrective action is required to be undertaken that does not exceed seven (7) days. If the specified corrective action is not completed within the time frame indicated, the class is escalated and further action is required to be completed in line with the escalation. If Certification has been issued, the class will be upgraded to a Critical Non Conformity and the Certificate will be suspended.

Minor Non Conformity

When a Minor Non Conformity is identified, corrective action is required to be undertaken and closed out within the date specified by the Auditor. This closeout date should reflect the potential impact of the nonconformity. If the specified corrective action is not completed within the time frame indicated, the class is escalated and further action is required to be completed in line with the escalation. If Certification has been issued, the class will be upgraded to a Major Non Conformity.

Mark of conformity

Issue of the Mark of Conformity

  • The Mark of Conformity shall remain the property of CMI and/or the Scheme Owner as applicable (e.g. the ABCB and/or MBIE).
  • The Certificate of Conformity, Mark of Conformity or reference to CMI or the Scheme Owner shall only be used or made during the life of Certificate of Conformity, and for products that have been certified, and for which the Certificate is still current.
  • Applicants having achieved certification shall use the appropriate Mark of Conformity as issued by CMI.

Use of the Mark of Conformity

  • Clients having achieved certification shall use the Mark of Conformity on Certified product(s), the packaging, attached documentation and / or labels.
  • The Mark of Conformity shall be used only in association with a Certificate number.
  • The Mark of Conformity may be applied directly to the Product by stamping, printing, moulding, etching, labelling, etc.
  • The Mark of Conformity may be applied to the Product packaging, information sheet or advertising materials.
  • The Mark of Conformity must be used in accordance with the CMI Style Guide.
  • The Mark may be used on the Certificate Holders website or in promotional and advertising.
  • When more than one product is advertised the Mark of Conformity may only be used in association with the Certified Product(s).

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